My package says it was delivered but I did not receive it.

We are just as excited for you to receive your new ICEMULE! If the tracking information for your package says it was delivered but you have not received the package please submit a support request or email or support team at [e-mail]. We do see this happen, most times the package has been delivered to a neighbor or it is delivered the next day. Please five the tracking 24-48 hours. We will do our best to locate the package or have a new one sent out to you.