If you are looking to exchange your order for whatever reason, we are here to help! We offer free exchanges within 30 days of receiving your order. You can return your product for a refund to the original payment method or you can exchange your product for a different color in the same size and style. If you would like to exchange for a different product please complete the return process and place a new order at icemulecoolers.com
Please note the following exceptions to our return and exchange policy:
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
Returns and Exchanges: To process a return or exchange please follow the steps below:
Login to our online return portal using your order number and shipping zip code
Choose the products you wish to return or exchange from your order
Select the reason for return or exchange
Print your prepaid shipping label that you will receive by email
Send all items back to us using the label provided
Additional Information:
Refunds take 3-10 business days to process depending on your issuing credit card or bank
There are no additional shipping fees
A fee may occur if the items have visible signs of wear or us
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